FAQ

Mobile Responsive

About half of all visits to your site are on mobile devices. Every site we create is responsive for visitors on all devices.

Terms & Policies

Please make sure to read our Terms & Policies before ordering or starting a project with us!

Still Have Questions?

Is your question not here? Please feel free to contact us with any questions you might have! We’re here to help.

Getting Started

How long does it usually take?

Signature Package:

Signature Packages typically take from 4-5 business days up to 10-12 business days depending on how quickly the questionnaires with all of the information and content are received. If you have all of your content ready when you start, the turnaround time will be 3-5 business days.

Pro Package:

The time frame for Pro Package projects varies depending on the scope of the project, how much information is readily available by you when we start, and how available you are to answer emails and provide information & feedback. You should generally allow 1 – 2 months for your project to be completed.

Info Package:

Sites on the Info Package vary the most as there are more variables involved in setting up the site, what kind of functionality is needed for the particular service or product the client is offering, and more. Typically 2-3 weeks but can be more for more complex websites.

Basic Package:

We typically turn around Basic Package setups in 24-48 hours.

What is the Signature Package process?
  1. Inquiry – I’ll ask about your preferred layout, colors, graphics, and overall feel, as well as for your logo files and any other photos and content for your homepage.
  2. Web Design – After finishing the logo design, I’ll work on the website layout and design, taking information from your questionnaires as well as fully incorporating your brand elements into the website.
  3. Development – Typically at the same time I work on the design I’ll also work on filling in the website with your photos, text content, links, buttons, products, etc.
  4. Launch when you’re ready!
What is the Pro Package process?
  1. Inquiry – I’ll send you a series of questionnaires to learn about your business, brand, as well as preferred layout, colors, graphics, and overall feel.
  2. Logo Design – Using the information I gather from you I’ll work on your logo design first. I’ll create multiple options to present to you for your review. You can request revisions and we’ll tweak it until you’re happy.
  3. Web Design – After finishing the logo design, I’ll work on the website layout and design, taking information from your questionnaires as well as fully incorporating your brand elements into the website.
  4. Development – Typically at the same time I work on the design I’ll also work on filling in the website with your photos, text content, links, buttons, products, etc.
  5. Review & Launch – During this phase we’ll add in the miscellaneous settings for payments, shipping, etc. You’ll be able to see the website and fully test it before it goes live. When it’s ready, you’ll launch!
What is the Basic Package process?
  1. Inquiry – I’ll ask about your preferred layout and overall features to aid in selecting the best theme for your shop.
  2. Theme Setup – I’ll install the theme, add your logo and tweak the colors to match your branding.
  3. Admin Setup – I’ll review the settings in your admin area and make sure they’re set up properly as well as aid in getting your shipping & payment methods added.

Post Project

Will I be able to update my site on my own?

We always do what we can to enable clients to be able to update their sites on their own. Sometimes, depending on the complexity of a website, it’s not always possible for a client to update everything themselves. For e-commerce sites, you will at the very least be able to add/manage products from within your admin.

You do not need to know HTML or buy any special software to do the basic operations of your site (i.e. adding/editing products, managing orders, etc.) We recommend getting on a monthly support plan to provide priority support and updates for at least the first 6 months after launching your site.

Can I have you make updates to my site when needed?

Absolutely. You can just contact us with a list of what you need and we’ll provide a quote. Our hourly rate is $75. You may also sign up for one of our monthly maintenance plans. Members on a plan receive work at our discounted hourly rate of $50. You can sign up for our plans at any time.

I'm using WordPress. What should I do about plugin updates?

Every WordPress site we set up gets a backup system that makes automatic backups. When you see a notice that one of your plugins needs to be updated, it’s a good idea to take a backup first. It’s easy to do, just a couple of clicks. Then install the update and make sure everything’s working right. If it isn’t, you can easily restore the site to the update you just made.

Please note – while I encourage users to get to know how their sites work, sometimes plugin updates cause conflicts or other issues and could “break” your site temporarily. If you’re not comfortable making these updates on your own then I would recommend getting on a maintenance plan. If you are on our Info Package plan, this is already included.

ARE WE FRIENDS ON INSTAGRAM?

Follow along to check out more of my work and behind the scenes!

©2004-2019 Red Peach Designs. All rights reserved. No part of this site may be copied, distributed or reproduced in any way without prior written permission from the owner. All artwork, copyrights, trademarks, service marks, and company logos displayed on this site are the property of their respective owners and are provided herein for illustrative purposes only and not for any type of misrepresentation. Hosted & powered by Wordpress at WP Engine. Wordpress theme by Lovely Confetti.