How do I get started?
First, have a look at our design packages and pricing to get an idea of what package you will need, and then contact us to get on our schedule or ask any questions. If you contact us to work on your project and we are not immediately available, we collect a $500 non-refundable deposit to have your project added to our schedule. When we are ready to start your project, we will send you a contract and information to submit a 50% deposit of the full cost of your project (less the $500 from your initial deposit).
How will we communicate during the course of the project?
Email is absolutely vital to our home-based business. With young children always nearby, phone consultations and discussions about revisions, etc. are just not something we are able to do without bringing in outside forces to assist us. If you would like to discuss your project with us, we can schedule a half hour phone call free of charge. During a project, if you feel you need to speak with us on the phone to communicate changes or requests, the time for the phone call will be counted toward your project’s total hours, and after that, at the rate of $65/hour.
How long does a custom web design take? What is the process?
The time frame for custom sites varies depending on the scope of the project, how much information is readily available by you when we start, and how available you are to answer emails and provide information & feedback. You should generally allow 1 1/2 to 3 months for your project to be completed.
Generally the smaller packages are on the shorter end of that and the larger e-commerce projects are on the longer end of that. For more detailed information about how the process works and what we need from you, visit our Design Process page.
What kind of additional annual/monthly fees will I incur after the design is done?
The ongoing fees you will have will be for your web hosting & shopping cart and those fees vary depending on which cart and design package you have chosen, and if you pay month-to-month or annually.
- We usually use 3DCart for custom e-commerce design projects and plans start at $19.99/month, but most clients end up on the $35.99/month plan.
- WordPress is what we use for informational website design projects and the hosting is $12.95/month.
- We also offer ongoing website maintenance plans where we can provide regular updates for your site starting at $45/month.
Other ongoing fees you may encounter for your business would be from your chosen payment processor and/or gateway (Paypal, Authorize.net, etc.) or other 3rd party services and plugins you opt to use.
We also HIGHLY recommend having some ongoing search engine marketing & optimization services done, in order for people to be able to find your site. The cost for these services just depends on how much you would like to have done. We recommend 3dcartsem.com. Just let them know we sent you.
Do you offer payment plans?
For our custom web design packages you make a 50% deposit to get started and then we have a specific plan to pay the remaining amount in two more installments of 25% each. If you would like, we can set up a payment plan for the initial 50% payment for the weeks leading up to when your project starts. Please note that no work is commenced until the full 50% project payment is received in full.
We also accept Bill Me Later through Paypal – just select the Paypal option at checkout when you make your payment and then the Bill Me Later option.
I have questions, can I have your number?
We can set up phone consultations with potential custom design clients, however please understand this is not a method that works best. Email is absolutely vital to our business and the success of the client’s project. It allows us to go back and read information from clients when we are trying to work on their project.
Red Peach Designs is also a home-based business with three young children in the home. We appreciate that you may not be bothered if it’s quiet on our end, but it’s really hard for us to provide information to you and receive the info you provide to us via telephone when kids are noisy (which they almost always are as soon as you get on the phone, right?)
Do I need to know or learn HTML or buy any special software?
You do not need to know HTML or buy any special software to do the daily, ongoing maintenance of your site (i.e. adding/editing products, managing orders, etc.) Many of our clients are first-time online business owners and that is why we have chosen to work with the shopping cart systems that we offer, because they provide an easy-to-use interface for clients to manage their sites on their own.
It is best, though, to have a general knowledge of how to re-size photos (you can use software that came with your computer or our free online photo resizing tool), how the internet works, how to use email and about using computers and the internet in general, as well as any business and legal information you will need for your particular business type. Without this, you will have a difficult time running an online business. If you want to do in-depth changes to your website design and/or graphics, then you can hire us to do that.
I already have a logo, do I receive a discount?
If you already have a logo we will deduct $300 off of the e-commerce or informational design package prices. If you need any design changes or updates to your logo, then we can add the hours of work we need to do on it to your total package price.