FAQ

If you have a current site, it will remain active during the process of designing your new site. When you are ready to launch your new site, there may be a few minutes of downtime while the domain is pointed from the old site to the new site but usually there is no downtime at all.

Upon completion of the project we hand over all ownership of the design and design-related files to you, so you may use them as you see fit for your business.

The website is hosted with the chosen hosting/cart provider and you pay them a monthly or yearly fee to host the site and files. This account will be in your name and billed directly to you, so you will have full control over your website.

Absolutely! You do not need to know HTML or buy any special software to do the daily, ongoing maintenance of your site (i.e. adding/editing products, managing orders, etc.) Many of our clients are first-time online business owners and that is why we use carts & hosts that offer easy-to-use interfaces for clients to manage their sites on their own.

Sure, we can definitely schedule an initial phone consultation to discuss the project. During the course of the project, however, we really prefer communications and revision requests to be sent via email.

A payment plan is built in to our custom web design process, however other arrangements can be made. Please note that no work is commenced until the first 50% project payment is received in full.

You may also apply for PayPal Credit (formerly ‘Bill Me Later’). You can view information about their program here.

Please check out our Web Design Process page for details.

There are no additional/ongoing fees from us for the design after the project is complete unless you request additional work or maintenance at a later time.

The ongoing fees you will have in general for running a website will be for your web hosting & shopping cart. Those fees vary depending on which cart and web host you have chosen.

  • We usually use 3dCart for custom e-commerce design projects, and plans start at $19.99/month. Most clients end up on the $35.99/mo or $65.99/mo plan.
  • WordPress is what we use for informational website design projects and the hosting company fees vary, but generally average around $10-25.00/mo.

Other fees you may encounter for your website might be from your chosen payment processor and/or gateway (Paypal, Braintree, Stripe, Authorize.net, etc.) or other 3rd party services and plugins you opt to use.

We HIGHLY recommend having some ongoing search engine marketing & optimization services done, in order for people to be able to find your site. The cost for these services just depends on how much you would like to have done. We have a company we recommend, just contact us for info.

We have several packages to choose from or we can provide a free custom quote. Please view our pricing page for details.

Nope! Most of our clients come from word of mouth or referrals from sites we have designed. This explains why many of our sites are in the same industry because clients find us through sites they like and have an interest in, and are similar to what they would like for their own site. We can design for any demographic, style, taste, or industry.

The time frame for custom sites varies depending on the scope of the project, how much information is readily available by you when we start, and how available you are to answer emails and provide information & feedback. You should generally allow 2 to 4 months for your project to be completed.

Projects are booked on a first come, first serve basis. If you’re ready to move forward and reserve a spot on our schedule, a $500 non-refundable retainer is required. When we start your project, we will send you the contract for your review and signature, as well as an invoice for 50% of your project cost (less the $500 from your initial deposit). We recommend you first view our web design pricing and then contact us if you would like to get started.