FAQ

What package do I need?

We primarily work on e-commerce web design projects where your primary online presence is a web store, along with some informational pages about your products, you and your company. There are also informational websites which are about the content only and do not have the ability for people to buy items/services. You would first need to identify if you will need an information-only or e-commerce site.

I need an information only site, how much is it?

We have our Informational Website Design Package details here. Project cost starts at $1950.

I need e-commerce but still don’t know which e-commerce package I need?

With the E-Commerce Design Package 1 we do all of the graphic design work to get your site set up with a new custom web and logo design and then you would work on uploading your own products. If you prefer to upload all of your products yourself, then this is the package for you.

With the “One Size Fits Most” Package we do everything included in Package 1 as well as upload up to 100 of your products, add more content pages, add meta tags for each product and page that we do as well as additional SEO work.

With the E-Commerce Design Package 2we give you the whole shebang with a complete SEO package, product upload of up to 200 products, design of more information pages (and meta tags added for each products and page we enter).

With the Re-Design Packagewe “re-skin” an existing site, provided you are using a compatible cart. This packges provides your site with a fresh new look for the overall design of the site. We will use your existing logo (or you may purchase logo design separately) and your desired color scheme. Your existing pages, categories, products and content will all stay intact as they currently are.

I already have my own logo, do I receive a discount?

If you already have a logo we can deduct $300 off of the e-commerce or informational design package prices. If you need any design changes or updates to your logo then we will bill you for the hours of work we need to do on it.

I don’t need business cards and/or banner ads, do I receive a discount?

No, however we would be happy to apply the difference to future updates/design work.

Do I need to know or learn HTML or buy any special software? What if I am not computer savvy?

You do not need to know HTML or buy any special software to do the daily, ongoing maintenance of your site (i.e. adding/editing products, managing orders, etc.) Many of our clients are first-time online business owners and that is why we have chosen to work with the shopping cart systems that we offer because they provide an easy-to-use interface for clients to manage their sites on their own.

It is best, though, to have a general knowledge of how to re-size photos (you can use software that came with your computer or our free online photo resizing tool), how the internet works, how to use email and about computers in general. Without this, you will have a difficult time running an online business. If you want to do more in-depth updates to your overall website design or other graphics-related changes, then you can hire us to do that.

How long does a custom web design take? What is the process?

The time frame for custom sites varies depending on the scope of the project, how much information is readily available when we start, and how available the client to answer emails and provide information, however you should generally allow 2-3 months for your project to be completed. Generally the Package 1 projects are on the shorter end of that and the Package 2 projects are on the longer end of that. For more detailed information about how the process works and what we need from you, visit our Design Process page.

How do I get started?

If you would like us to work on your project, we require a $250 non-refundable deposit to have your project added to the schedule. When we are ready to start your project, a 50% deposit of the full cost of your project (less the $250 from your initial deposit) is due. We will send you our contract and a link to the page on our site to make your payment.

I have questions, can you call me or can I have your number?

We can set up phone consultations with custom design clients, however please understand this is not a method that works best. Email is absolutely vital to our business and the success of the client’s project. It allows us to go back and read information from clients when we are trying to work on their project. Red Peach Designs is also a home-based business with three young children in the home. We appreciate that you may not be bothered if it’s quiet on our end, but it’s really hard for us to provide information to you and receive the info you provide to us via telephone when kids are noisy (which they almost always are as soon as you get on the phone, right?)

Do you offer payment plans?

For our custom web design packages you make a 50% deposit to get started and then we have a specific plan to pay the remaining amount in two more installments of 25% each. That is the only type of payment plan that we offer at this time and full payment is required prior to handing over your site.

What kind of additional annual/monthly fees will I incur after the design is done?

The ongoing fees you will have will be for your web hosting & shopping cart and those fees vary depending on which cart you have chosen and if you pay month-to-month or annually. We usually use 3DCart for custom e-commerce design projects and WordPress (hosted through us) for informational website design projects.

Other fees you may encounter for your business might be from your chosen payment processor and/or gateway (Paypal, Authorize.net, etc.) or other 3rd party services you decide to use.