Projects are booked on a first come, first serve basis. If you’re ready to move forward and reserve a spot on our schedule, a $500 non-refundable retainer is required. When we start your project, we will send you the contract for your review and signature, as well as an invoice for 50% of your project cost (less the $500 from your initial deposit). Contact us with a quote request to get started.
The time frame for custom sites varies depending on the scope of the project, how much information is readily available by you when we start, and how available you are to answer emails and provide information & feedback. You should generally allow 2 to 4 months for your project to be completed.
Absolutely not! Most of our clients come from word of mouth or referrals from sites we have designed. This explains why many of our sites are in the same industry because clients find us through sites they like and have an interest in, and are similar to what they would like for their own site. We can design for any demographic, style, taste, or industry.
There are no additional/ongoing fees from us for the design after the project is complete unless you request additional work or maintenance at a later time.

The ongoing fees you will have in general for running a website will be for your web hosting & shopping cart. Those fees vary depending on which cart and web host you have chosen.

  • We usually use 3dCart for custom e-commerce design projects, and plans start at $19.99/month. Most clients end up on the $35.99/mo or $65.99/mo plan.
  • WordPress is what we use for informational website design projects and the hosting company fees vary, but generally average around $10-25.00/mo.

Other fees you may encounter for your website might be from your chosen payment processor and/or gateway (Paypal, Braintree, Stripe,, etc.) or other 3rd party services and plugins you opt to use.

We HIGHLY recommend having some ongoing search engine marketing & optimization services done, in order for people to be able to find your site. The cost for these services just depends on how much you would like to have done. We have a company we recommend, just contact us for info.

If you already have a complete logo we deduct $300 from quoted project costs. If you need any design changes or updates to your logo, then we can add the hours of work we need to do on it to your total package price.
For logo projects, you are presented with at anywhere from three to ten concepts. For web design projects, generally two to five design mockups are created. Up to three rounds of revisions are available for any type of project. Requests for additional edits beyond this (although rarely needed) are billed at $75 per hour, with a one hour minimum.
No. Clients should secure their domain name as soon as possible and we can recommend web hosting providers when needed.
Clients are asked to complete our design questionnaire. Based upon this, web design mockups will be created in Photoshop and presented to the client. Revisions may be requested, if needed.

After the overall design has been determined, we send an invoice for a 25% payment. The design is then programmed into HTML & CSS and loaded on a demo site, which the client is able to view live online. Any final edits are made, and the client is then invoiced for the remaining 25% balance.

Once the payment is received, the new design is uploaded to the client’s hosting account or shopping cart and can be launched if the client is ready. Finalized design files for business cards, banners, or other graphics are also delivered at this time. For more details on how it works, view our Web Design Process page.

A payment plan is built in to our custom web design process, however other arrangements can be made. Please note that no work is commenced until the first 50% project payment is received in full.

You may also apply for PayPal Credit (formerly ‘Bill Me Later’). You can view information about their program here.

Sure, we can definitely set up an initial phone consultation to discuss the overall project.

During the course of the project, however, we really do need communications and revision requests to be sent via email. We really do appreciate that you may not be bothered if it’s quiet on our end, but it’s really hard for us to provide information to you and receive the info you provide to us via telephone when kids are noisy (which they almost always are as soon as you get on the phone, right?)

Absolutely! You do not need to know HTML or buy any special software to do the daily, ongoing maintenance of your site (i.e. adding/editing products, managing orders, etc.) Many of our clients are first-time online business owners and that is why we use carts & hosts that offer easy-to-use interfaces for clients to manage their sites on their own.
For logo projects, we provide the following high resolution files: Vector EPS (from Illustrator), PNG with clear background, and a JPG. We also provide several web-quality files for use in email signatures and other places online.

Web design clients are given the opportunity to purchase the fully-editable, layered PSD master file of their web design for $250, and they may use the graphics within for additional business purposes. Please note, clients are provided a list of the fonts used in their projects; however, due to licensing restrictions, we are unable to provide the actual font files.

If you have a current site, it will remain active during the process of designing your new site. When you are ready to launch your new site, there may be a few minutes of downtime while the domain is pointed from the old site to the new site but usually there is no downtime at all.