FAQ

What package do I need?

You would first need to identify if you will need an information-only or e-commerce site.

• If your site will be for informational use only or it will be a blog, then you will want one of our WordPress Design Packages.
• If your primary online presence is or will be a web store with many products, along with some informational pages about your products and your company, then you will want one of our E-commerce Web Design Packages.
• If your business provides services only, or you only have very few products that won’t be changed often, then the WordPress Design Package would be a good option for you.

I already have a logo, do I receive a discount?

If you already have a logo we will deduct $300 off of the e-commerce or informational design package prices. If you need any design changes or updates to your logo, then we can add the hours of work we need to do on it to your total package price.

Do I need to know or learn HTML or buy any special software? What if I am not computer savvy?

You do not need to know HTML or buy any special software to do the daily, ongoing maintenance of your site (i.e. adding/editing products, managing orders, etc.) Many of our clients are first-time online business owners and that is why we have chosen to work with the shopping cart systems that we offer, because they provide an easy-to-use interface for clients to manage their sites on their own.

It is best, though, to have a general knowledge of how to re-size photos (you can use software that came with your computer or our free online photo resizing tool), how the internet works, how to use email and about using computers and the internet in general, as well as any business and legal information you will need for your particular business type. Without this, you will have a difficult time running an online business. If you want to do in-depth changes to your website design and/or graphics, then you can hire us to do that.

How long does a custom web design take? What is the process?

The time frame for custom sites varies depending on the scope of the project, how much information is readily available by you when we start, and how available you are to answer emails and provide information & feedback. You should generally allow 2-4 months for your project to be completed.

Generally the smaller packages are on the shorter end of that and the larger e-commerce projects are on the longer end of that. For more detailed information about how the process works and what we need from you, visit our Design Process page.

How do I get started?

If you would like us to work on your project, we require a $250 non-refundable deposit to have your project added to the schedule. When we are ready to start your project, a 50% deposit of the full cost of your project (less the $250 from your initial deposit) will be due. We will send you our contract and a link to the page on our site to make your payment.

I have questions, can you call me or can I have your number?

We can set up phone consultations with custom design clients, however please understand this is not a method that works best. Email is absolutely vital to our business and the success of the client’s project. It allows us to go back and read information from clients when we are trying to work on their project. Red Peach Designs is also a home-based business with three young children in the home. We appreciate that you may not be bothered if it’s quiet on our end, but it’s really hard for us to provide information to you and receive the info you provide to us via telephone when kids are noisy (which they almost always are as soon as you get on the phone, right?)

Do you offer payment plans?

For our custom web design packages you make a 50% deposit to get started and then we have a specific plan to pay the remaining amount in two more installments of 25% each. That is the only type of payment plan that we offer at this time and full payment is required prior to handing over your site.

What kind of additional annual/monthly fees will I incur after the design is done?

The ongoing fees you will have will be for your web hosting & shopping cart and those fees vary depending on which cart and design package you have chosen, and if you pay month-to-month or annually. We usually use 3DCart for custom e-commerce design projects (plans start at $19.99/month) and WordPress for informational website design projects (the first year of hosting is included in the design package, and then it is $12.95/month  thereafter).

Other ongoing fees you may encounter for your business would be from your chosen payment processor and/or gateway (Paypal, Authorize.net, etc.) or other 3rd party services and plugins you opt to use.