FAQs How long will it take to receive the item I ordered? Turnaround times vary depending on our current work load. You can check our Turnaround Times page for up-to-date info on how long it will take. I have questions, can you call me or can I have your number? While we definitely understand the desire to speak to someone on the phone, unfortunately this is just not a method that works very well for this type of business for a few reasons:
- When someone "needs help with their site" it involves us providing a whole LOT of information that is not only most likely already on our website somewhere (and thus we could link you to it), but is just not able to be conveyed over the phone very well. Via emails we provide a TON of information, including links to examples, information, prices and more.
- Talking on the phone makes it difficult for us to give you all of the information you need, and be able to keep track of your project's details. Email is very valuable to us, it allows us to go back and read details about what a client wants when we are trying to work on their project. We can scroll back through emails and get or copy the info we need with much higher accuracy. This works the other way around as well. When there is info you need, we email you a list and you can refer back to it at any time.
- Red Peach Designs is a home based business with three young children nearby at all times. It's virtually impossible to have a quiet conversation on the phone where we can give you our undivided attention and then actually remember all of the information you give to us with kids around, so we do try to limit telephone conversations to our scheduled consultations.
- We are willing to set up phone consultations with clients who are, or will be, working with us on custom web design projects. However we are unable to discuss template orders or other projects on the phone or be available via phone to answer questions. We are online every day unless otherwise specified, and provide support for templates and other design projects via email and our help desk system M-F during normal business hours.
This business supports our family and allows us to stay home with our children and I work very hard to keep it that way as that is what is best for our family and those that work with us. I do apologize if email is not your preferred method of communication and if you are unable to or uncomfortable working in that way, unfortunately a partnership with us might not be the best choice. I do apologize but thank you for your understanding! How long does a custom web design take? What is the process? The timeframe for custom sites varies depending on the scope of the project, how much information is readily available when we start and how available the client is for emails and information, but is generally around 4-8 weeks. Generally the Package 1 projects are on the shorter end of that and the Package 2 projects are on the longer end of that.
For more detailed information about how the process works and what we need from you, visit our Design Process page. Do you offer payment plans? For our custom web design packages you may make a 50% deposit to get started and then we have a specific plan to pay the remaining amount in two more installments of 25% each.
That is the only type of payment plan that we offer at this time. |
