Terms and Policies

Refund and Cancellation Policy

Please note that if for any reason you decide to pursue another route for your project - be it with another designer, canceling the project altogether, dissatisfaction with the work, or for any other reason - you are still responsible for all time spent and work done on the project up until that point, regardless of status of completion. Please understand that you are not paying for a finished product, you are paying for a service which is our time that we are spending on your project. All work completed and hours spent are non refundable for any reason, no exceptions. We provide an extensive portfolio for you to view before hiring us for your project so you can see the level of quality of our work and be completely comfortable working with us. If you are apprehensive for any reason, please either contact us or sort it out prior to making a payment for our services. Thank you!

Web and Print Design Projects and Maintenance
In the event of cancellation of the project, ownership of all copyrights and the original artwork and disks shall be returned and retained by Red Peach Designs (Danielle Stein), and a fee for work completed, based on the contract price and expenses already incurred, shall be paid by the client. Printing costs paid to Red Peach Designs are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer.

Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of ordering and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.

Red Peach Designs reserves the right disable and/or terminate a user's account if a user is found in violation of the AUP. Accounts terminated due to policy violations will not be refunded.

Shopping Cart Software Licenses
Purchase of AlohaCart or AlohaShop grants client a license to use the software on the domain specified when ordering. You are not granted ownership of such software. Shopping cart licenses are non-refundable. Beyond 1 year shopping cart licenses are non-transferrable to a new domain.

Back to Articles